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Sifarişi tamamlamaqAgreement for the manufacture and sale of Printbar.az products
Version of 27 September 2026. Effective from the moment of publication on the website.
Contractor: "PG" LLC (MMC)
Taxpayer ID (VÖEN): 1305883031
Address: Office 720, 7th floor, Amai Shopping Center, 23 8 Noyabr Avenue, Baku, Republic of Azerbaijan
Phone / WhatsApp: +994 77 277 00 33
E-mail: [email protected]
Website: printbar.az
1. Definitions
1.1. Contractor means "PG" MMC operating under the Printbar.az brand.
1.2. Customer means the person who places an Order. Consumer means a Customer who is an individual ordering goods for personal, family or other needs not related to business activity. Corporate Customer means a legal entity, sole proprietor or other person ordering products for business activity, resale, branding, events or giveaways.
1.3. Order means the agreed list of items, applications, quantities, sizes, colours, price, lead time and delivery method, confirmed by the Contractor.
1.4. Custom Order means an item produced after the Order is placed by applying (printing, embroidery, heat transfer, engraving, etc.) an image, text, logo or design uploaded, created or selected by the Customer, including in the online designer.
1.5. Mock-up means an image of the future item showing the placement and size of the application: the preview in the online designer, a mock-up by the Contractor's designer, or the Customer's file.
1.6. Order Channels means the printbar.az website and its subdomains (including the online designer), phone, WhatsApp, Instagram and other messengers and social networks, marketplaces and partner services, and the Contractor's office.
1.7. Written Form means messages sent by e-mail, WhatsApp, Instagram and other messengers, or in the personal account on the website, as well as invoices, Order confirmations and other electronic documents.
2. General provisions and acceptance
2.1. This document is the Contractor's public offer under the Civil Code of the Republic of Azerbaijan. It is addressed to any person and contains all essential terms of the agreement.
2.2. Placing an Order through any Order Channel and/or paying for it (in full or in part) constitutes acceptance of the Offer. From the moment of acceptance, the agreement is deemed concluded on the terms of the Offer in force on that date.
2.3. The Contractor may amend the Offer. A new version takes effect upon publication on the website and applies to Orders placed afterwards. Orders already accepted remain governed by the version in force when they were placed.
2.4. The Offer applies together with the terms published on the website pages "Payment and Delivery", "Returns and Exchanges", "Privacy Policy", "Artwork Requirements" and in product listings. Individual terms agreed in Written Form (invoice, commercial proposal, agreement with a Corporate Customer) prevail over the Offer.
2.5. By placing an Order, the Customer confirms that they have the necessary legal capacity or act with the consent of a legal representative, and a representative of a Corporate Customer confirms that they are authorised to act on its behalf.
3. Subject matter
3.1. The Contractor manufactures and sells textile, souvenir and promotional products, including with custom applications, and the Customer accepts and pays for them on the terms of the Offer.
3.2. Most of the Contractor's products are Custom Orders: an item is produced only after the Order, to the parameters chosen by the Customer, and once decorated cannot be sold to anyone else.
4. Placing and confirming an Order
4.1. The Customer independently selects the item, model, size, colour, quantity, design, and placement and size of the application, and is responsible for the correctness of these choices and for the accuracy of their contact details and address. Size charts and the size advisor on the website are recommendations only.
4.2. An Order is deemed accepted once the Contractor confirms it (Order number, contents, price) in Written Form or in the personal account.
4.3. Changes to an Order may be made only before production starts and only by agreement in Written Form. A change may result in a revised price and lead time.
4.4. The Contractor may refuse to accept or fulfil an Order if: the content of the application violates Section 5; the application is technically impossible or will not achieve acceptable quality; the required blank is out of stock; the price on the website is shown with an obvious technical error; or there are signs of fraud or abuse of promotions. In that case the Customer receives a full refund of the amount paid, except as provided in Clause 5.5.
4.5. Answers given by the automated assistant (chatbot) on the website, in the designer and in messengers are for information only and do not change the terms of the Offer or an Order. Only terms confirmed by the Contractor in the Order confirmation, an invoice or a message from a staff member are binding.
5. Content of applications and intellectual property
5.1. The Customer warrants that they hold all necessary rights to the images, logos, trademarks, texts, photographs and other materials provided for production, as well as the consent of any persons depicted, and that their use does not infringe the rights of third parties or the law.
5.2. It is prohibited to order applications of materials that: violate the laws of the Republic of Azerbaijan; promote violence, terrorism, extremism, discrimination or hatred; are pornographic; insult the honour and dignity of others; use state symbols disrespectfully; contain third-party trademarks, characters or other protected works without the right holder's permission; or contain personal data of third parties without their consent.
5.3. The Contractor is not obliged to check the legal status of the Customer's materials but may do so and may refuse production on the grounds set out in Clause 5.2 at any stage.
5.4. The Customer is responsible for the content of the materials and their use. If claims, lawsuits or sanctions are brought against the Contractor by third parties or public authorities in connection with the Customer's materials, the Customer undertakes to settle them at its own expense and to compensate the Contractor for any resulting losses, including fines and legal costs.
5.5. If a breach of Clause 5.2 is discovered after production has started, the Contractor may stop work and retain the costs actually incurred, and items produced with prohibited content will not be released to the Customer.
5.6. Designs created by the Contractor, prints from the website catalogue, clipart, fonts, templates and images of the online designer, and the website's photographs and texts are the intellectual property of the Contractor or its licensors. Purchasing an item grants the right to use that item but does not transfer exclusive rights to the design. Copying such designs, reproducing them through third parties or using them commercially without the Contractor's written consent is prohibited. Source files of designs created by the Contractor are provided only under a separate agreement.
5.7. Images created with the artificial intelligence tools in the designer are generated automatically at the Customer's request. The Contractor does not guarantee their uniqueness or the absence of similarity to third-party works. The decision to use such an image, and responsibility for the prompt and uploaded materials, rest with the Customer.
6. Mock-up and its approval
6.1. When ordering through the online designer, the item preview at the moment the Order is placed is deemed the approved Mock-up. By placing the Order, the Customer confirms that they have checked it.
6.2. If the Mock-up is prepared by the Contractor's designer, production begins only after the Customer approves it in Written Form (e.g. "approved", "ok", "yes"). The lead time runs from the approval of the Mock-up and receipt of payment.
6.3. The Customer is responsible for checking the approved Mock-up, including spelling, figures, phone numbers, addresses, dates, names, colours, and the size and placement of the application. Errors in an approved Mock-up are not a defect of the item.
6.4. If the Customer's files are low-resolution or do not meet the "Artwork Requirements", the Contractor will warn the Customer. If the Customer insists on production, claims regarding sharpness, blurring, pixelation and colour caused by the file quality will not be accepted.
6.5. If the Customer does not respond to a request to approve the Mock-up, the Order is put on hold and the lead time is postponed. If there is no response within 30 calendar days, the Contractor may cancel the Order and refund the payment less the cost of design work already performed.
7. Technological characteristics (not defects)
7.1. The colour of the item and the application may differ from the on-screen image due to display settings and colour rendering, differences between fabric batches, the printing technology and the properties of the material. An exact colour match to Pantone or a sample is guaranteed only if separately agreed in writing and a test sample is produced.
7.2. The following are permitted: deviation of the finished item's dimensions from the size chart of up to ±2 cm; shift of the application by up to ±1 cm and rotation of up to 2°; scaling of the image within the print area of the specific item and size.
7.3. Characteristics inherent to the technology are not defects, including: slight texture, gloss or film outline with heat transfer (DTF); simplification of small details and gradients in embroidery; limited reproduction of lines and text smaller than 1 mm; slight show-through of fabric fibres in prints on dark items; an ink smell on a new item that disappears after the first wash; shrinkage of cotton items after washing within 5%; sublimation printing being possible only on light-coloured synthetic materials.
7.4. The quality of an item is assessed against the approved Mock-up and the terms of the current Order. Differences from previously produced orders (a different fabric batch, blank model or supplier, or a different technology) are not in themselves a defect.
8. Price and payment
8.1. Prices are stated in Azerbaijani manat (AZN). The price shown to a Consumer when placing an Order is final and includes all applicable taxes. The delivery cost is shown separately before payment.
8.2. Custom Orders are fulfilled only against 100% prepayment. Production begins once full payment has been received in the Contractor's account or confirmed by the payment system.
8.3. Payment methods: online card payment via a payment system, bank transfer against an invoice for Corporate Customers, and other methods stated on the website. The Contractor does not receive or store bank card data.
8.4. The Contractor is not liable for failures, delays or refusals of banks and payment systems. An Order whose payment has not been confirmed is not put into production.
8.5. Refunds are made by the same method used for payment unless the parties agree otherwise. The time for funds to reach a card depends on the bank and may take up to 14 business days.
8.6. Promo codes, discounts and bonus points apply on the terms announced for the specific promotion. Unless expressly stated, they cannot be combined, cannot be exchanged for cash, and are not restored if an Order is cancelled, unless the promotion rules provide otherwise. The Contractor may change the bonus programme rules for the future; points already accrued remain valid until they expire. In case of abuse of promotions (fake accounts, resale of codes, fraud), the Contractor may cancel discounts and points.
9. Lead times
9.1. Lead times stated on the website (including "60 minutes") are estimates. They apply to standard single Orders collected in person when the blank is in stock, and are counted in business days and hours from receipt of payment and approval of the Mock-up.
9.2. The lead time may be extended due to production workload, the complexity and volume of the Order, revisions of the Mock-up, or supply of blanks. The Contractor will inform the Customer of any significant delay.
9.3. If, through the Contractor's fault, an Order is not ready more than 10 business days after the promised date, the Customer may cancel the Order with a full refund.
9.4. The Contractor works on business days. Orders and deliveries falling on weekends or public holidays are moved to the next business day.
10. Collection and delivery
10.1. An Order may be collected from the Contractor's office or delivered. Delivery is carried out by third parties: courier services, taxi services and delivery services. Their cost and terms are set out on the "Payment and Delivery" page.
10.2. Delivery times are estimates. The Contractor is not liable for delays caused by the actions of delivery services, traffic, weather or other circumstances beyond its control, but will assist the Customer in resolving them.
10.3. If an Order is lost or damaged by the delivery service, the Contractor, after verification, will reproduce the Order or refund its cost. The Contractor pursues any claims against the delivery service itself.
10.4. The Customer must provide an exact address at which the Order can be received, be reachable, and be present at the address during the agreed time. Delivery "to a metro station", "to an intersection", to public places at an exact time, or without an exact address is not provided.
10.5. If delivery fails for reasons attributable to the Customer (not answering, absent, wrong address, refusing the Order without legal grounds), the Order is returned to the Contractor. The Customer may collect it in person or pay for re-delivery. The cost of the first delivery is not refunded.
10.6. On receipt, the Customer should check the packaging, quantity and appearance of the items and, if the packaging is damaged, immediately inform the courier and the Contractor.
10.7. A finished Order is stored free of charge for 30 calendar days from the notice that it is ready. After that, the Contractor sends the Customer a reminder. If the Order is not collected within a further 30 calendar days after the reminder, the Contractor may treat this as the Customer's refusal to accept delivery and dispose of the items; payment for a produced Custom Order is not refunded in that case.
11. Quality, warranty and claims
11.1. The Contractor warrants that the item conforms to the confirmed Order and the approved Mock-up, subject to the tolerances in Section 7.
11.2. The Customer should report obvious defects that can be detected by ordinary inspection (wrong size or colour compared with the Order, application defects, fabric defects, shortfall in quantity) within 3 calendar days of receipt, with the Order number and photos or video. This facilitates verification and does not deprive a Consumer of the right to raise claims regarding hidden defects within the time limits established by law.
11.3. To check quality, the Customer provides the item at the Contractor's request in the condition in which it was received. In case of disagreement, an expert examination is carried out in accordance with the law. If the examination finds that the defect arose from causes for which the Contractor is not responsible, the Customer reimburses its cost in the cases provided by law.
11.4. The following are not defects: the characteristics in Section 7; errors in an approved Mock-up; wear and tear from use; damage caused by failure to follow care instructions (ironing over the application, bleach, dry cleaning, tumble drying, washing above the stated temperature, washing without turning inside out); mechanical, chemical or thermal damage after receipt; alteration of the item by the Customer.
11.5. In the event of a confirmed defect for which the Contractor is responsible, a Consumer may exercise the remedies provided by the Law of the Republic of Azerbaijan "On Protection of Consumer Rights". The Contractor first offers free reproduction of the item as the fastest solution. Claims relate to the defective items, not to the whole Order. Delivery for exchanges and returns due to a defect is at the Contractor's expense.
11.6. Items supplied by the Customer for decoration are accepted with a valuation stated by the Customer and agreed by the parties. The Contractor warns that some materials may not withstand the application process (heat, pressure, needle punctures). If an item is damaged through the Contractor's fault, the Contractor compensates the agreed value. The Contractor is not liable for hidden, irremediable properties of the material that it did not and could not know about.
12. Cancellation, returns and exchanges
12.1. Before production starts, the Customer may cancel the Order and receive a full refund.
12.2. After production has started, the Customer may cancel the Order by reimbursing the Contractor for the costs actually incurred and the value of work performed. Since a decorated blank cannot be reused, these costs are, as a rule, equal to the full price of the items that have already been decorated.
12.3. Custom Orders of proper quality have individually defined properties, can be used only by the Customer, and are not subject to return or exchange to the extent permitted by the laws of the Republic of Azerbaijan.
12.4. A Consumer may exchange or return goods of proper quality without a custom application in the manner and within the time limits provided by law, provided they have not been used, have retained their appearance, consumer properties, packaging and labels, and proof of payment is available. The delivery cost is not refunded in this case.
12.5. Where the law grants a Consumer broader return or exchange rights for a particular product than those set out in the Offer, the Contractor will honour those rights in the manner established by law.
13. Corporate orders
13.1. Consumer protection legislation does not apply to Corporate Customers. They are subject to the terms of this Section and, where applicable, a separate agreement or invoice.
13.2. Payment is made against an invoice. Production begins after 100% prepayment unless another arrangement is agreed in Written Form. For late payment of agreed deferred amounts, the Customer pays a penalty of 0.1% of the unpaid amount per day, not exceeding 10% of that amount.
13.3. For print runs, the Contractor recommends ordering a paid test sample. If the Customer declines a sample, claims regarding colour, texture, fabric feel and size range that conform to the approved Mock-up and the selected model will not be accepted.
13.4. Acceptance is made against a delivery note or acceptance certificate. Claims regarding quantity and obvious defects are accepted within 3 business days of receipt; after that period the run is deemed accepted as to quantity and appearance.
13.5. A technological defect rate of up to 2% of the quantity of each item type is permitted in print runs. The Contractor reproduces or refunds defective items both within and above this rate; the presence of individual defective items is not grounds for rejecting the entire run.
13.6. The Contractor's liability to a Corporate Customer is limited to the value of the relevant Order. Lost profits, indirect losses, event costs and reputational damage are not compensated.
13.7. A pre-trial claim procedure is mandatory: the response period for a written claim is 15 business days. Disputes are heard by the court at the Contractor's location in Baku.
14. Liability
14.1. The parties are liable in accordance with the Offer and the laws of the Republic of Azerbaijan.
14.2. The Contractor is not liable for: the Customer's errors in selecting Order parameters and in the approved Mock-up; inaccurate contact details or address; the content of the Customer's materials; the actions of banks, payment systems, delivery services, telecom operators and other third parties not engaged by or under the control of the Contractor; the item being unsuitable for purposes the Customer did not disclose.
14.3. To the extent permitted by law, the Contractor's liability is limited to the value of the relevant Order, and indirect losses and lost profits are not compensated.
14.4. Limitations of liability do not apply to wilful misconduct, gross negligence, harm to life or health, or cases where such limitation is prohibited by law.
15. Force majeure
15.1. The parties are released from liability for non-performance caused by force majeure, including natural disasters, fire, utility network failures, epidemics, military action, civil unrest, acts of public authorities, and prolonged power or internet outages. Performance deadlines are extended for the duration of such circumstances.
15.2. If such circumstances last more than 30 calendar days, either party may withdraw from the unperformed part of the Order, and the parties settle accounts for work actually performed.
16. Personal data and Order materials
16.1. By placing an Order, the Customer consents to the processing of their personal data (name, phone, e-mail, address, Order details, uploaded files) in accordance with the Law of the Republic of Azerbaijan "On Personal Data" and the Privacy Policy, for the purposes of fulfilling the Order, communication, delivery, accounting and compliance with legal requirements.
16.2. To fulfil the Order, data are shared to the extent necessary with delivery services, payment systems and the Contractor's IT service providers. Marketing messages are sent only with the Customer's consent, which may be withdrawn at any time.
16.3. The Contractor may photograph produced items and publish them in its portfolio, on the website and on social media without disclosing the Customer's details. The Customer may prohibit this by notifying the Contractor in Written Form; images already published will be removed within a reasonable time. Items featuring photographs of people, personal data or the Customer's confidential information are published only with the Customer's explicit consent.
16.4. Order files and Mock-ups are stored for a reasonable period, but no less than 6 months. The Contractor is not obliged to store them for longer than 12 months; after that, the Customer may need to upload files again for a repeat Order.
17. Correspondence and evidence
17.1. Terms recorded in the Order confirmation, invoice, Mock-up or correspondence are deemed agreed. Oral arrangements not confirmed in Written Form have no legal force.
17.2. Messages sent from the phone number, e-mail or account provided by the Customer when placing the Order are deemed sent by the Customer. Correspondence, records in the Contractor's accounting system and payment system data may be used as evidence.
18. Disputes and final provisions
18.1. The relations of the parties are governed by the laws of the Republic of Azerbaijan, including the Civil Code and the Laws "On Protection of Consumer Rights", "On Electronic Commerce" and "On Personal Data".
18.2. The parties will seek to resolve disputes through negotiation. Claims are sent to [email protected] or via WhatsApp, stating the Order number, and are considered within the time limits established by law. A Consumer may apply to the competent public authority for consumer protection or to a court in accordance with the law.
18.3. No provision of the Offer limits a Consumer's rights established by mandatory rules of law. If any provision is held invalid or unenforceable, the corresponding rule of law applies and the remaining provisions remain in force.
18.4. The Offer is published in Azerbaijani, Russian and English. In case of discrepancy, the Azerbaijani text prevails.
19. Contractor details
"PG" MMC
Taxpayer ID (VÖEN): 1305883031
Office 720, 7th floor, Amai Shopping Center, 23 8 Noyabr Avenue, Baku, Republic of Azerbaijan
Phone / WhatsApp: +994 77 277 00 33
E-mail: [email protected]