Privacy Policy — Printbar.az

Data Controller:
PG MMC
VÖEN (Tax ID): 1305883031
Address: Azerbaijan, Baku, 8 Noyabr Ave. 23, Amai T/M, 7th floor, office 720
Phone: +994 77 277 00 33
Email: [email protected]

Last updated: July 2026

1. General provisions

This Privacy Policy sets out how we collect, store, process, use, and protect the personal data of Printbar.az users, as well as customers placing orders through the website, the online design constructor, social media, messaging apps (WhatsApp, Instagram Direct, Telegram), marketplaces (including Wolt), and other channels of communication.

By using the Printbar.az website, placing an order, logging in via social media, or contacting us through messaging apps, the User confirms agreement with this Policy. If you do not agree, please discontinue use of the Printbar.az website and services.

2. Personal data we collect

2.1. Data provided voluntarily by the user

first and last name;
phone number;
email address;
delivery address;
company details (name, tax ID, legal information);
files for printing and production (logos, layouts, images, text);
order comments, messages, and inquiries.

2.2. Automatically collected data

IP address;
device, browser, and operating system type;
interface language;
cookies;
website behavior data (pages visited, clicks, session duration).

2.3. Payment data

Printbar.az does not store or process bank card details. Payments are processed by certified payment providers.

2.4. Data received through social media and messaging apps (Meta: Facebook / Instagram)

If a User logs in via "Login with Facebook," or contacts us through Instagram Direct (account @printbar_baku) or WhatsApp Business, we may receive the following data from the respective platforms (Meta Platforms Inc.):

profile name and public avatar;
email address (when logging in via Facebook, if access is granted);
unique profile identifier (Facebook User ID or Instagram-Scoped ID);
text of messages sent to our account and any attachments (photos, design files, etc.);
phone number (when contacting us via WhatsApp).

This data is used exclusively for: creating and authenticating a user account on the website (via Facebook login); processing orders and inquiries received via Instagram Direct and WhatsApp; automated initial handling of messages (chatbot), with follow-up by a human operator when needed.

Data received via Meta platforms is not shared with third parties and is not used for purposes other than those stated above. Its retention period follows the general terms in Section 9, or until a deletion request is received.

3. Purposes of processing personal data

Personal data is used solely for:

processing and fulfilling orders;
manufacturing products and preparing designs;
order delivery;
communicating with customers, including via messaging apps and social media;
issuing invoices, acts, and other documents;
fulfilling legal obligations;
improving the service, website quality, and user experience;
marketing and informational communications (where consent has been given).

4. Online constructor and design files

By uploading files to the online constructor or sending them by any other means (including messaging apps and Instagram Direct), the User confirms they hold the rights to use the submitted materials.

Printbar.az does not verify the legal status of submitted content and is not liable for copyright infringement related to materials provided by the customer.

Design files are used exclusively to fulfill the order and may be automatically deleted after the retention period expires, or upon a written request from the user.

5. Disclosure to third parties

Personal data may be disclosed strictly within the scope of order fulfillment, including to:

delivery and logistics providers;
payment processors;
contractors and partners involved in production (under NDA);
government authorities — where required by law.

Printbar.az does not sell or share personal data with third parties for commercial purposes, including data received via Meta platforms (see Section 2.4). Access to Instagram Direct and WhatsApp correspondence is limited to authorized Printbar.az staff and to automation systems (chatbot) used exclusively for order processing.

6. Data storage and security

We use SSL encryption, secured servers, access restricted by staff role, internal security protocols, and regular software updates to protect data.

Access to authorization tokens (including Meta API access tokens) is limited to technical staff and stored in encrypted form. In the event of a compromise, tokens are immediately revoked and reissued.

7. Cookies and analytics

Printbar.az uses technical, analytical, and marketing cookies, including social media pixels and SDKs (Meta Pixel). Users may change their cookie settings in their browser at any time.

8. User rights

Users have the right to:

obtain information about their data, including data received via Facebook/Instagram;
request correction of inaccurate data;
request deletion of personal data, including data received via social media (see Section 10);
request deletion of design files;
withdraw consent to data processing;
opt out of marketing communications.

Requests can be sent to: [email protected]

9. Data retention periods

order data — up to 5 years;
design files — up to 12 months;
analytics data — 6 to 12 months;
Instagram Direct and WhatsApp correspondence — up to 12 months or until a deletion request is received;
accounting records — as required by law.

10. Deleting data received via Facebook/Instagram

Users who logged in via Facebook or contacted us via Instagram/WhatsApp may request deletion of their data in one of the following ways:

Email: [email protected] with the subject line "Data Deletion Request."
By revoking the Printbar Bot app's access in your Facebook account settings: Settings → Apps and Websites → Printbar Bot → Remove.

In your request, please provide the name used to log in via Facebook, or the Instagram username you contacted us from. We process such requests within 30 days and send confirmation of deletion to the email provided.

11. Corporate customers (B2B)

For corporate customers, we may process tax ID (VÖEN), company details, and brand materials. This data is used solely to fulfill contractual obligations.

12. Limitation of liability

Printbar.az is not liable for inaccurate data provided by the user, actions of third parties or payment systems (including Meta Platforms Inc.), loss of access to a user's email, social media accounts, or messaging apps, or the content of files uploaded by the customer.

13. Changes to this Policy

Printbar.az reserves the right to amend this Policy without prior notice. The current version is always available on the website. Where significant changes relate to data processing via Meta platforms, the "last updated" date at the top of this document will be revised accordingly.

14. Contact information

PG MMC
Email: [email protected]
Phone: +994 77 277 00 33
Address: Baku, 8 Noyabr Avenue 23, Asan Xidmət entrance, 7th floor, room 720