Frequently asked questions

How do I place an order on the website?

Pick a product from the catalog or create your own design in the Create yourself designer, add it to the cart and check out.

How does the “Create yourself” designer work?

Choose a product and colour, upload your image, add text — you see the result and the price right away. You can print on the front and the back. The finished design goes to your cart and into production once paid.

How long does production take?

Orders from the website and the designer are ready in 1 business day, sometimes the same day if placed before 13:00. For bulk and corporate orders the manager agrees the timing with you.

How can I pay?

An order goes into production after full payment. Online — by Visa or Mastercard on Birbank’s secure payment page (foreign cards are accepted). At the office — POS terminal or cash, before production starts. Corporate clients can pay by bank transfer.

How is delivery handled?

Pickup from our office — free, during working hours.
Courier — Bolt, Yango or Wolt, paid; the price depends on the address.

Details: Shipping and Payment.

Can I bring my own clothes for printing?

Not for personal orders — we print only on our own products so we can stand behind the result. For businesses we print on client items from 5 pieces.

All questions

Отзывов (5)

Şahin Əliyev

21.01.2026

Использовали для мотивации сотрудников. Качество порадовало, будем заказывать ещё.

Muxtər İsmayılov

01.11.2025

Брали для промо-акции нашей компании. Товар соответствует описанию, рекомендую.

Əhməd Əhmədov

01.10.2025

Used for our product launch event. The quality was excellent and delivery was on time.

Elnur Orucov

16.08.2025

Tədbirimizin rəsmi suvenirlərini buradan sifariş etdik. Vaxtında gəldi, keyfiyyət yaxşıdır.

Murad İsmayılov

19.04.2025

Ordered in bulk for our conference. Attendees loved them, will order again.

Materials:	Wood
Size:	Ø0.7 x 18.6 cm

GODIVA - Pencil

Frequently asked questions